Shipping Policy

Our top priority is to provide you with excellent service and high quality customized products. At Number Painting®, we do our best to process and successfully deliver all orders as quickly as possible, as we understand how important it is for your order to arrive on time for special occasions.

Do you ship worldwide?
Yes, we ship worldwide. Exceptions: Cuba, Iran, Ukraine, North Korea, Sudan, Syria. We offer free domestic and international shipping with tracking to all customers - we want your experience to be seamless and transparent.

What are your shipping and processing times?

standard shipping times
USA and Canada: 7 - 14 business days
Oceania: 7 - 21 business days
Europe: 5 - 10 working days
Latin America: 10 - 25 working days
Other countries: 14 - 30 working days

Your order will take 1-3 days to process after payment is received. We do not ship on weekends.

Where can I find my tracking number?
After the item has been shipped, you will receive an automatic email notification with your tracking number. If you have not received it or need more detailed information, please contact us by email and we will be happy to help you!

Unexpected delays
In some cases, delivery may take longer than the standard shipping times listed above. Most delays are caused by international customs clearance, which is beyond our control. Please contact us if your package is taking too long and we will find a solution together.

During busy special occasions such as Valentine's Day, Women's Day, Mother's Day, Father's Day, Halloween or Christmas, production and delivery time may be extended by a few days. Our cut-off dates are publicly available on our website. We do not guarantee on-time arrival or accept responsibility for late deliveries of orders placed after the cut-off dates.

customs duties
These are determined by each country's regulations and must be borne by the buyer. You can leave us a message when ordering to tell us what value we should write on the customs declaration. We usually declare the product as a sample with a lower value to avoid possible customs fees. You will receive the wooden puzzle as stated in your order.